Reverse Logistics (RL) can be defined as the process of planning, implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of consumption to the point of origin for the purpose of recapturing value or proper disposal. India is well endowed with both technology and human resources. Despite this, the concept of Reverse logistics is yet not widely accepted because of lot many barriers for its successful implementation.
The Panel Discussion on Reverse Logistics at Indian School of Business, Hyderabad campus on 03 Mar 2017 will cover two aspects of reverse logistics; product return and refurbishment.
Panel Discussion 1: Managing Product Returns in India
Retailers have to cope with all kinds of returns—from apparel that just didn't suit the customer, to expired products that are no longer saleable, to recalls endangering public safety. Retailers are devoting more attention and resources to reverse logistics as they seek to extract as much value as possible from returned goods. The panel will discuss issues like abuse of return policy, government policy, geographical constraints, poor infrastructure and tax disparities among others. It will be the endeavor to involve all types of stakeholders in the discussion.
  • Timings: 1000 Hrs to 1130 Hrs
  • Panel
          - Moderator: Prof. Ahmed Timoumi (ISB)

          - Panel Members:
    §  Devesh Tanna, CEO, VeeDee Enterprises
                 §  Sharique Hussain Malgaonkar, Flipkart
                 §  Yudhish Kalluri, Amazon
                 §  Raghu Ramachandran, Consultant
Panel Discussion 2: Future of Refurbishing in India
Refurbished market in India is not a new concept. It has always existed as an inferior market for years in an unorganized manner. Today the refurbished electronics market is being looked at as a flourishing category that has emerged between the brand new and second-hand product markets. The biggest issue faced is related to procuring the product from end user. Effective management for product returns calls for robust reverse logistics in place which in turn means investments The other aspect is of quality assurance and warranty for the product. The third is a psychological issue wherein the product may be ‘remanufactured, reconditioned, re assembled refurbished, pre-owned’; it is seen as one class 'second hand' or ‘used' equipment and has the attached stigma to it. There are also other aspects pertaining to environment protection and electronic waste that are viewed with suspicion. The panel will discuss the above aspects and obtain views of stakeholders. 

  • Timings: 1200 Hrs to 1330 Hrs
  • Panel 
          - Moderator: Prof. Narendra Singh (ISB)

          - Panel Members:
    §  RishiRaj Singh, CEO,
                 §  Alex Souter, CEO, Overcart
                 §  Rahul Chaudhary, CEO, Reboot